All sales are final. If any mishaps on our end you can contact customer service to receive additional information on returns/exchanges. Unfortunately we cannot exchange any items or refund when items are discounted and/or are final sales, no refunds or exchanges will be offered. Strictly due to sanitary concerns all products are final there are no exchanges or refunds so be careful to watch what you are purchasing !!!!!! All hair sales are final no exchange or refunds! The only time a refund or an exchange will happen will be if we make a mistake and ship out the wrong item and in the case that happens you should directly contact us via customer support.